Privacy Policy

This Privacy Policy describes how Roma Naudé ("we," "us," or "our"), collect, use, and share information through our website www.romanaude.co.za (the "Site"), By using the Site, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:
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- Property Listing Information: This includes property addresses, images, descriptions, and other details provided by sellers/landlords for the purpose of marketing properties.
- Seller/Landlord Information: This includes names, contact details, and other information provided by individuals who have engaged us to market their properties.
- Buyer/Tenant Information: This includes names, contact details, and other information provided by individuals who have expressed interest in properties listed by us.
- Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and any other information you voluntarily provide to us when you:
--Contact us through the Site.
--Submit inquiries or requests through the Site.
- Contact Form Information: When you use our contact form on the Site, we collect the information you provide, which may include your name, email address, phone number, and any other information you choose to provide in your message. We use this information to respond to your inquiries and requests, provide client support, and communicate with you regarding your message. We retain this information for as long as necessary to address your inquiry or as required by applicable law. We do not use this information for marketing purposes unless you have explicitly consented to receive marketing communications.
- Usage Information: We may automatically collect information about how you interact with the Site, including: Your IP address, browser type and operating system, referring website, pages you visit on the Site, the time and date of your visit, cookies and similar technologies.
- Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve your experience on the Site. You can control the use of cookies through your browser settings.

2. How We Use Your Information

We may use the information we collect to:
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Market properties on behalf of our clients (sellers/landlords), arrange property viewings, facilitate property transactions, provide client support, communicate with clients and potential clients, analyse usage of the site to improve user experience, comply with legal obligations etc.

3. Sharing Your Information & Google Analytics

We may share your information with the following:
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- Potential buyers/tenants: For the purpose of arranging viewings and facilitating transactions.
- Sellers/landlords: To provide updates and facilitate transactions.
- Conveyancing attorneys, financial institutions, and other relevant third parties: To facilitate property transactions.
- Service Providers: We may share your information with third-party service providers who assist us with website hosting, data analysis, email delivery, and other services.
- Legal Compliance: We may disclose your information if required by law or in response to a valid legal request.
- Google Analytics: We use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies and similar technologies to collect information about how users interact with our Site. This information is transmitted to and stored by Google on servers in the United States. Google Analytics helps us analyze the usage of our Site, track user behavior, and improve our services. The information collected may include your IP address, browser type, operating system, pages visited, and other usage data. Google uses this information to compile reports on website activity and provide other services related to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on, available at: https://tools.google.com/dlpage/gaoptout. For more information about Google's privacy practices, please visit Google's Privacy Policy: https://policies.google.com/privacy.

4. Data Security
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- We take reasonable measures to protect your information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Choices

- Cookies: You can control the use of cookies through your browser settings.
- Email Communications: You can opt out of receiving promotional emails by following the unsubscribe instructions in the email or by contacting us.
- Access and Correction: You have the right to access and correct your personal information. You can contact us to request access to or correction of your information.
- POPIA Rights: In accordance with POPIA, you have the right to request access to, correction, or deletion of your personal information. You also have the right to object to the processing of your personal information.

6. Data Retention

- We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Property listing information and associated data will be retained for the duration of the listing and for a reasonable period thereafter for record-keeping purposes.

7. Children’s Privacy

- Our Service does not address anyone under the age of 18 (“Children”).
- We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

- We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

- If you have any questions or concerns about this Privacy Policy, please contact Roma Naudé or Leandi Naudé at: roma@romanaude.co.za
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